The Business Sales Manager is responsible for leading CLtel’s business revenue growth through a combination of direct sales leadership, account management oversight, and go-to-market execution. This role serves as a player-coach, driving new customer acquisition while developing and supporting a high-performing sales and account services team. The position oversees all business customer relationships, ensuring delivery of tailored telecommunications solutions—including Voice, Data, Internet, and Hosted PBX—to small and medium-sized businesses. The Manager is accountable for achieving sales targets, improving customer retention, driving new customer acquisitions, and strengthening CLtel’s position as the preferred local provider. Key Responsibilities: Sales Leadership & Revenue Growth • Develop and execute sales strategies aligned with company growth objectives • Own and drive business revenue targets across SMB and enterprise segments • Maintain a personal sales pipeline and close key strategic opportunities • Monitor performance metrics and adjust tactics to improve conversion and growth • Drive consistent new customer acquisition while ensuring alignment with long-term customer value and fit • Lead, coach, and develop the Sales and Business Account Executives, setting clear expectations and fostering a culture of accountability and performance • Partner with marketing and operations to refine product positioning, drive adoption of bundled solutions, and identify new market opportunities Customer & Relationship Management • Oversee key business relationships to ensure high levels of satisfaction and retention • Support the team in managing the full customer lifecycle—from acquisition through renewal and upsells • Engage directly with high-value or at-risk accounts as needed • Ensure consistent follow-up, service quality, and proactive communication Sales Operations & Process • Oversee pipeline management, forecasting, and reporting accuracy • Ensure effective use of CRM tools and disciplined sales processes • Track key metrics (pipeline health, win rates, churn, ARPU growth) • Continuously improve sales processes and customer experience • Ensure alignment with operations and service delivery teams so that commitments made in the sales process are consistently met Culture & Community Leadership • Ensure the team delivers a high-touch, relationship-driven experience consistent with CLtel’s local presence • Represent CLtel in the community, building trust and long-term relationships with local businesses and stakeholders • Balance growth objectives with long-term customer relationships, reputation, and community impact Knowledge, Skills, and Abilities: • Strong leadership and coaching capability with the ability to motivate and develop a team • Proven ability to drive revenue growth and manage a sales pipeline • Deep understanding of solution-based selling in telecommunications or technology • Excellent communication, negotiation, and presentation skills • Demonstrated ability to prioritize long-term customer value over short-term wins • Ability to balance strategic thinking with hands-on execution • High level of accountability, organization, and attention to detail • Proficiency with CRM systems and Microsoft Office applications • Valid driver’s license required for customer visits Education and Experience: • 5–10+ years of sales experience, preferably in telecommunications or technology • Prior leadership or team management experience strongly preferred • Demonstrated success in selling to small and medium-sized businesses • Bachelor’s degree preferred Physical and Environmental Requirements: Physical Requirements: The employee must be physically able to regularly sit and work at a computer; reach above shoulder heights, lift as required to file documents or store materials throughout the workday, and may require lifting up to 25 pounds. Workplace Environment: The usual indoor environment is in a temperature-controlled space, generally subject to some noise level associated with customer transactions, telephone conversations, and interaction between employees, customers, and suppliers.
CLtel
