Customer Service: Handling Upset Customers

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Name: Customer Service: Handling Upset Customers
Date: October 10, 2019
Time: 1:00 PM - 4:00 PM CDT
Event Description:
Course #4963 | Instructor: Carman Receive the foundational principles and skills to provide excellent customer service to your external clients and internal coworkers. Start a rewarding job or improve your career by attending NIACC's new, comprehensive Customer Service Training program. Good customer service needs to be learned and continuously sharpened. This flexible program allows you to choose the classes that best fit your goals. This training is ideal for individuals from all industries. Learners who attend all six courses in the series will receive discounted tuition rate of $499 and a Customer Service Certificate after the successful completion of all classes. This course will equip participants with the right attitude and strategies to handle customers who are not pleased with the organization so they can more confidently represent the business favorably and themselves professionally.
Location:
NIACC Activity Center AC 101
Date/Time Information:
Thursday, Oct. 10, 2019 1:00 - 4:00 PM
Contact Information:
Contact the NIACC Continuing Education office at 641-422-4358 if you have questions or would like to register.
Fees/Admission:
$499 for six-course series $69 for individual course
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