Customer Service: Basic Telephone Skills

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Name: Customer Service: Basic Telephone Skills
Date: September 26, 2019
Time: 1:00 PM - 4:00 PM CDT
Event Description:
Course #4961 | Instructor: Carman Receive the foundational principles and skills to provide excellent customer service to your external clients and internal coworkers. Start a rewarding job or improve your career by attending NIACC's new, comprehensive Customer Service Training program. Good customer service needs to be learned and continuously sharpened. This flexible program allows you to choose the classes that best fit your goals. This training is ideal for individuals from all industries. Learners who attend all six courses in the series will receive discounted tuition rate of $499 and a Customer Service Certificate after the successful completion of all classes. This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability.
NIACC Pappajohn Center PC 117
Date/Time Information:
Thursday, Sep. 26, 2019 1:00 - 4:00 PM
Contact Information:
Contact the NIACC Continuing Education office at 641-422-4358 if you have questions or would like to register.
$499 for six-course series $69 for individual class
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