Customer Service: Basic Telephone Skills

Course #4961 | Instructor: Carman Receive the foundational principles and skills to provide excellent customer service to your external clients and internal coworkers. Start a rewarding job or improve your career by attending NIACC's new, comprehensive Customer Service Training program. Good customer service needs to be learned and continuously sharpened. This flexible program allows you to choose the classes that best fit your goals. This training is ideal for individuals from all industries. Learners who attend all six courses in the series will receive discounted tuition rate of $499 and a Customer Service Certificate after the successful completion of all classes. This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability.